Text Your Bakery Clients From Whisk Manager
Whisk Manager is bakery management software for home, cottage and custom bakers, with two ways to text clients. Text Client opens your phone's Messages app from any order or customer, using your own number. The optional Client Texting add-on gives your bakery a dedicated business number: clients text it, you reply from Whisk, and the whole conversation is stored in Whisk Manager.
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Two ways to text clients
Text Client and Client Texting work differently. Text Client hands off to your phone; Client Texting keeps the conversation in Whisk.
| Text Client | Client Texting add-on | |
|---|---|---|
| Number your client sees | Your own mobile number | Your bakery's dedicated Whisk business number |
| Where you write | Your phone's Messages app, opened from an order or customer in Whisk with a ready-to-send message | Inside Whisk Manager |
| Who starts the conversation | You — text any client with a phone number on file | Your client texts your bakery number — or you text a client who opted in to texts from your bakery |
| Where the conversation is kept | In your phone's Messages app, outside Whisk | In Whisk Manager — both your messages and your client's |
| What Whisk records | A "Text initiated" note with your draft. Whisk can't see whether it was sent, and replies go to your phone. | The full conversation |
| Where you can see it | On the phone or Mac you texted from | Anywhere you use Whisk — on a computer, tablet or phone |
| Cost | Included with every Whisk plan | Optional add-on: $24.99 one-time activation plus a monthly texting plan |
| Setup | None | Business verification and carrier registration for your number |
How Client Texting works
- Apply in Whisk In Settings → Client Texting, tell us about your business, pick a monthly texting plan and pay the one-time $24.99 activation fee.
- Get verified The Whisk team registers your business and texting campaign with Twilio and the mobile carriers. Approval isn't instant; timing depends on Twilio and the carriers.
- Get your number Once approved, your bakery gets a dedicated local texting number and Client Texting turns on. Your monthly texting plan starts only after your number is active.
- Text clients from Whisk Share your bakery number with clients. When a client texts it, the conversation appears in your Client Texting inbox in Whisk, and you reply from there. You can also send the first text to a client who opted in to texts from your bakery.
Built for bakery conversations
Texting is for quick back-and-forth. Quotes, contracts, invoices, payments and design approvals still go through Whisk's Client Portal and invoices.
- A client texts to check Saturday's pickup time — reply from Whisk with the time.
- A client asks about colors or design details — answer in the same conversation.
- A client follows up on an inquiry — pick it up from your inbox.
- A client asks a quick question about an order — answer without giving out your personal number.
- Need to text a client who hasn't opted in to texts from your bakery? Use Text Client on their order to send it from your phone.
Keep business and personal texting separate
With Client Texting, clients text your bakery's dedicated number instead of your personal one, so your personal number stays private.
Text Client always uses your own number, because it sends from your phone's Messages app.
Your conversation history in Whisk
- Every Client Texting conversation is stored in Whisk Manager: the messages your clients send and your replies.
- Open your Client Texting inbox anywhere you use Whisk — on a computer, tablet or phone.
- Conversations that need a reply are marked, so nothing slips through.
- A conversation is matched to the customer record with the same phone number.
- Once you have a conversation with a client, Text Client on their order or profile opens it in Whisk instead of your phone.
- Save up to 20 replies you send often, and set an optional away message for texts that arrive outside your business hours.
- You can choose to get a text alert from Whisk when a client sends a new message.
- If a client replies STOP, they won't get texts from your bakery number until they reply START.
Client Texting pricing
Client Texting is not included in Whisk plans. It's an optional add-on: a one-time $24.99 activation fee, then a monthly texting plan.
Texts are counted in message segments: a text of up to 160 characters (70 if it has emoji) is one segment, and longer texts use more. Messages you send and messages clients send you both count.
If you reach your plan's limit, sending pauses until your plan resets or you add 250 more texts for $5.99 — texts from clients still arrive. Extra texts apply to the current month only.
Cancel anytime: your plan stays active until the end of the period you've paid for.
Client Texting is available on any paid Whisk plan for businesses in the United States and Canada. Text Client is included with every plan.
- Activation $24.99 one-time
- Starter $9.99 per month for 250 texts
- Growing $14.99 per month for 500 texts
- Busy Bakery $19.99 per month for 1,000 texts
- Extra texts $5.99 for 250 more texts (current month only)
Setup and verification
- US mobile carriers require business texting numbers to be registered. It helps keep spam off their networks and helps your texts get delivered.
- You'll share your business details, such as your business type, tax ID (or your own details if you're a sole proprietor) and a website — your Whisk shop page works.
- Sole proprietors confirm their registration by replying to a verification text.
- Twilio and the carriers review each registration. Approval isn't instant or guaranteed, and you can follow each step in Settings → Client Texting.
Frequently asked questions
Can I text clients directly from Whisk Manager?
Yes, in two ways. Text Client, on every plan, opens your phone's Messages app from an order or customer with a ready-to-send message, using your own number. With the Client Texting add-on, you text from your bakery's dedicated number inside Whisk, where the whole conversation is stored.
Does Whisk give me a business texting number?
Yes, with the Client Texting add-on. Your bakery gets a dedicated local texting number once your business is verified and registered with the carriers. Text Client doesn't use a business number — it sends from your own phone.
Do I have to use my personal phone number?
Not with Client Texting: clients text your bakery's Whisk number and you reply from Whisk. Text Client uses your personal number because it opens your phone's Messages app.
Are text conversations saved in Whisk?
Client Texting conversations are: both sides are stored in Whisk Manager, and you can open them anywhere you use Whisk, including your phone. Text Client conversations are not — they stay in your phone's Messages app. Whisk only notes that you started a text and keeps your draft.
Can clients reply to me?
Yes. With Client Texting, replies to your bakery number arrive in your Client Texting inbox in Whisk. With Text Client, replies come to your phone's Messages app, because the text came from your own number.
Can I send the first text from my Whisk business number?
Yes, to clients who opted in to texts from your bakery — at checkout, on your inquiry form, through your text-updates link, or by telling you directly and you record it in Whisk. The first text automatically starts with your bakery's name and ends with “Reply STOP to opt out.” For other clients, a conversation starts when they text your bakery number, or you can use Text Client, which sends from your phone.
Is Client Texting included with my Whisk subscription?
No. Client Texting is an optional add-on with a one-time $24.99 activation fee and a monthly texting plan from $9.99. Text Client is included with every Whisk plan.
Why is verification required?
US mobile carriers require businesses that text customers from a business number to register, to reduce spam and help messages get delivered. The Whisk team handles the registration with Twilio and the carriers after you submit your details.
Can I still use my regular phone's text app?
Yes. Text Client opens your phone's Messages app from any order or customer, and you can keep texting from your own number whenever you prefer.